1. Collecting Avios
1.1. Customers can collect Avios on qualifying LeShuttle purchases made on the LeShuttle website (www.leshuttle.com) or by telephone via the LeShuttle Contact Centre.
1.2. Customers must be at least 18 years old and the lead passenger on the booking to collect Avios.
1.3 To qualify for Avios, customers must sign into their Club LeShuttle account and enter their British Airways Club membership number on the Booking Confirmation page after checkout or within 7 days of booking and before the day of travel via the "My Account" section on www.leshuttle.com.
1.4. Avios collecting terms:
- 3 Avios per £1 spent on Day Trip & Overnight, Short Stay Saver, Standard and Standard Plus tickets (including taxes and fees).
- 6 Avios per £1 spent on a Short Stay Flexiplus and Flexiplus tickets (including taxes and fees).
- Avios earnt is variable and dependent on type of ticket purchased and the final value of the ticket travelled on. If you book to travel on a peak day but amend your booking to travel on a non-peak day, the Peak Day Charge will be refunded therefore Avios will be earned on the final value of the ticket travelled on. For more information on the Peak Day Charge please see our Ticket Terms and Conditions.
- For example, if a Standard fare is secured then the equivalent 3 Avios per £1 spent is applied.
- For payments in Euros the system will convert the cost of the booking to GBP and award Avios at the same rate as bookings made in GBP. The calculation will be based on the LeShuttle system conversion rate, with decimals rounded down to the nearest £1.
1.5. The following charges do not qualify for Avios collection:
- Pets.
- Insurance (Travel or Motor Breakdown cover).
- Any creation or amendment fees paid in relation to bookings made or amended via the Contact Centre & Website.
- Payments made using methods other than credit or debit cards.
- Any payments on the day of travel (e.g., tickets purchases on arrival including new tickets for missed departures, Flexiplus peak day supplements paid on the day (if you book to travel on a non-peak day and do not amend your booking before arrival if travelling on a peak day, Avios will not be earned on the value of the supplement).
- Payments made using Tesco vouchers including the balance of any ticket purchase made using a credit card / debit card.
- Payments made using Discount vouchers (although the balance of any ticket purchase made using a credit card / debit card will be eligible to earn Avios, subject to other Terms & Conditions associated with Avios bookings).
- Group or multiple bookings made with our Customer Support Team
1.6. Avios collection is only available for British Airways Club (BAC) members. Members of other Avios programs are not eligible.
1.7. Avios can only be collected on purchases made directly at www.leshuttle.com or by telephone via the LeShuttle Contact Centre. Bookings made through third-party platforms, travel agencies or tour operators do not qualify. Staff, friends of staff and shareholder bookings are excluded from earning Avios. Avios cannot be earned when redeeming a prize ticket or any other ticket given free of charge.
1.8. To qualify for Avios, customers must sign into their Club LeShuttle account and enter their British Airways Club membership number on the Booking Confirmation page after checkout or within 7 days of booking and before the day of travel via the "My Account" section on www.leshuttle.com.
1.9. Avios will be awarded within 30 days of travel completion. If Avios are not credited within the 30 day timeframe, customers should fill out the missing Avios form here stating LeShuttle as the Partner.
1.10. If a customer cancels their booking, doesn’t travel, in the case of a return ticket doesn’t travel one of the booked legs or amends their ticket to a non-qualifying fare, they will not receive Avios.
1.11. Only one British Airways Club membership number can be associated with a booking for Avios collection. Avios cannot be split between multiple accounts.
1.12. Once credited Avios cannot be transferred to another member's account.
1.13. Retrospective or backdated claims for Avios related to this booking are not permitted. For the avoidance of doubt retrospective claims for Avios to be applied to bookings made with LeShuttle prior to introduction of this offer are not permitted. LeShuttle's ticket terms and conditions apply.
2. Redeeming Avios
2.1. Customers can redeem Avios in exchange for a LeShuttle voucher corresponding the monetary value of Avios exchanged, which can be applied toward a booking made on www.leshuttle.com or by telephone via the LeShuttle Contact Centre. Advance Booking Required – Your booking must be made at least 24 hours before departure.
2.2. Customers must be at least 18 years old and a British Airways Club member and a Club LeShuttle account holder.
2.3. Only one exchange from Avios to a LeShuttle voucher per day per member is permitted.
2.4. Maximum single voucher value for redemption with LeShuttle is £500.
2.5. Exchanges will take place on www.Avios.com, and the voucher code will be sent to the British Airways Club Member via email.
2.6. Vouchers cannot be used in conjunction with any promotional offer or other partner voucher such as Tesco voucher.
2.7. Vouchers are valid for 12 months from the date of issue.
2.8. Avios digital vouchers can be redeemed for:
- One-way or return crossings inc. Accessories (roof rack, roof box, bike rack, caravans, trailers).
- Any ticket type and any eligible amendment (excluding amendment or creation fees).
2.9. Avios digital vouchers cannot be redeemed for:
- Pets.
- Insurance (Travel or Motor Breakdown cover).
- On-the-day payments at check-in (e.g., new tickets for missed departures, peak day supplements on the day).
- Group or multiple bookings made with our Customer Support Team
- Staff, friends of staff or shareholder bookings
2.10. Vouchers must be in the local currency of the booking. GBP vouchers cannot be applied to bookings made in EUR. EUR vouchers cannot be applied to bookings made in GBP.
2.11 Tesco vouchers cannot be used as part payment in the same booking as an Avios-LeShuttle voucher is used.
2.12. Customers must select the value of LeShuttle vouchers they wish to exchange their Avios for. Any amount that is not covered by the voucher must be paid using another payment method (excluding Tesco Vouchers).
2.13. Where the value of the voucher exceeds the booking value, you will not receive a voucher refund for any excess. Any remaining balance from the voucher cannot be used for a second or subsequent booking.
2.14. A maximum of 10 vouchers can be used in a single transaction.
2.15. Avios-LeShuttle vouchers are non-refundable and not transferable. If a booking is cancelled or modified after an Avios-LeShuttle voucher has been applied, the Avios-LeShuttle voucher will not be refunded or reissued under any circumstances.
2.16. For missing LeShuttle vouchers, customers should get in touch with the Avios contact centre here.
2.17 If IAGL suspect any suspicious activity they reserve the right to cancel the LeShuttle Voucher, this may result in you having to pay the cash equivalent of the voucher or your trip being cancelled. IAG Loyalty (IAGL) may suspend the British Airways Club (BAC) account if they suspect suspicious activity, your BAC account may be locked, your points removed, and your account closed. If your BAC account is locked, you will need to contact British Airways customer services.
3. Data Sharing Agreement
3.1. By engaging in this proposition, customers acknowledge that their personal data will be shared between British Airways PLC, Avios Group (AGL) Limited, and LeShuttle.
3.2. This data sharing is necessary to facilitate the collection and transfer of Avios, issuance of LeShuttle vouchers, customer support and analytical purposes. Data may also be shared for marketing purposes where prior consent has been given.
3.3. For more details on the personal data we share with British Airways PLC and Avios Group (AGL) Limited as part of this promotional partnership, please refer to the LeShuttle Customer Privacy Notice.
